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VP Solutions Engineering

VP Solutions Engineering

Come join the Naveego team!  Naveego, Inc. is Traverse City based software technology company that creates value for business by helping our customers manage their most important business information.  The Naveego platform is a data accuracy and master data management cloud based platform.  As a young company in the field of master data management and data accuracy, we have a tremendous opportunity to make data usable and accessible for business decision-makers by providing a platform to repair and manage information operating across all business systems within a company from a consolidated central portal.  

The VP of Solutions Engineering leads Naveego’s development of multi-vertical, collaborative, and highly effective partner channels.  The broad scope of this position requires strong interpersonal skills, problem-solving abilities, and deep technical knowledge of the Naveego product offering. This person works closely with the CEO, VP/Director of Sales and stakeholders to help shape Naveego partner offerings and training designed to build the partner and preferred partner programs and result in producing partners effective in Naveego sales to end user customers.

While Naveego is in the startup phase and has a small staff, some non-conventional role assignment will be necessary. 

 

Location

Traverse City, MI USA

 

Organizational Chart Landscape

  • Reports to CEO
  • Manages team members, as assigned

 

Key Tasks and Duties

  • Provide solutions engineering support for the partner channel
  • Manage solutions engineering team
  • Manage technical side of customer relationships
  • Work with partners to integrate Naveego product offerings into partner offerings
  • Work with partners to install/integrate Naveego for end user customer applications  
  • Participate in customer pitches to provide technical expertise to sales team
  • Provide technical support for the partner channel
  • Establish a partner community to foster partner communication
  • Establish and execute a partner training program
  • Provide partners with resources to make them as productive as possible
  • Build, develop, and manage a team that is capable of supporting partner service needs, and scale team with Company growth
  • Experience with enterprise customers and small high-value customers
  • Conduct product testing for new releases
  • Gather customer feedback and provide to CTO to groom backlog and prioritize development
  • Develop customer service plan / SLA / software maintenance agreement and work with partners to coordinate customer service initiatives to end users
  • Manage resolution of customer service tickets in accordance with SLA
  • Provide input to CTO for MSA plan and testing plan
  • Oversee and direct research into industry compliance needs that align with company goals
  • Communicate with VP/Director of Sales and key partners to identify new compliance needs to support sales
  • Develop and manage monitoring/auditing systems to ensure compliance 
  • Identify and manage third party audits to ensure compliance with industry standards
  • Communicate with Marketing to promote compliance standards implemented by company
  • Identify compliance requirements of highly-regulated industries and determine feasibility of expanding customer base into new industries
  • Versed in enterprise level security requirements
  • Develop and oversee data security plan
  • Build quality assurance processes
  • Lead and communicate with excellence and passion about offering world-class products using technology as key leverage point for business
  • Experience with and knowledgeable in organizational development philosophies and approaches related to building high functioning teams and organizations
  • Inspire and motivate team to provide excellent customer service to deliver highest quality products 
  • Lead in a dynamic environment, thinking “outside of the box” and innovating with new product feature ideas to maximize revenue and partner success, using leadership style aligned with company culture 

 

Required Skills / Experience

  • Eight (8) years of experience leading partner solutions and teams
  • Successful track record of assessing, critical thinking, problem solving, and embedding process optimizations into the organization
  • Proven ability to grow revenue through partner success operations practices
  • Proven ability to train partners on technology and enable partner success with technology installation/integration for end user customers
  • Expertise with multi-tenant SaaS, B2B and information services solutions
  • Expertise with data security, cloud environment, scalability and high availability
  • Passion for a career in partner success, partner development, and customer service
  • Is motivated, self-driven, and resourceful 
  • Entrepreneurial spirit and a willingness to take on new tasks in a fast-paced setting
  • Demonstrates leadership by doing what’s right; a team player that practices integrity
  • Excellent communication skills: listening, great writing, and presentation skills

 

Travel

This position requires some travel.  Most travel is outside the local area and overnight.  Some of the travel may be international.

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